sRide Tech Private Limited – Terms & Conditions

Last updated: 2026

The following Terms of Use describes the terms and conditions on which SRIDE Tech Pvt Limited offers users access to the SRIDE Platform (i.e., mobile application) for facilitating carpooling between the car owner and the car pooler.

The SRIDE Platform (the “SRIDE Platform”) is an application owned and operated by SRIDE Tech Pvt Limited, registered at 90B Delhi Jaipur Expressway, Sector 18, Gurugram, Haryana, India 122001 and is a Pvt Ltd. company.

SRIDE Support Email: support@sride.co

1. About SRIDE

SRIDE Carpool is the #1 instant carpooling mobile app that connects users (car owners and car poolers) to carpool together and help reduce traffic.

Primarily, the intention and objective of SRIDE Carpool is summarised below:

• Carpool helps car poolers to commute in a cost and time effective manner;
• Carpool helps car poolers to commute to work to help ease persistent traffic gridlocks across Indian cities every working day and to reduce air pollution; and
• Carpool with professionals from different domains helps in expanding the professional network while commuting.

Operation of SRIDE

SRIDE operates through its mobile application platform and facilitates car pooling between the car owner and car pooler.

Please note that the activity of the car owner (i.e., allowing car pooling in his/her private car) does not constitute any binding contract between the car owner and the car pooler for the provision of transportation of passenger or related service of any cab/taxi. Accordingly, the car pooling expenses shared by the car pooler should not be treated as a consideration paid for any agreement/contract between car owner and car pooler.

The car owner and car pooler acknowledge that neither the car owner intends to provide nor the car pooler intends to avail the services of radio taxi, motor cab, or maxi cab by creating a user account and sharing the car pooling cost. The primary objective of the users on the SRIDE platform is to share the commutation cost for the journey in an effective manner.

SRIDE offers a platform for facilitating carpooling via the SRIDE Platform to car owners and car poolers (jointly, its “Users”). Your authority to use the SRIDE Platform is conditioned on your agreeing to these Terms of Use in all respects.

By using SRIDE’s Platform for carpooling, whether as a car owner or car pooler, you acknowledge and agree to these Terms of Use between you (“You,” “Your,” or “Yourself”) and SRIDE (“SRIDE,” “We,” “Us” or “Our”) and you hereby expressly agree to be bound by the terms and conditions of this Terms of Use and any future amendments as published from time to time by SRIDE on its web site (sride.co) or through the platform.

SRIDE reserves the right to modify the terms and conditions of this Terms of Use or its policies at any time, effective upon posting of an updated version on the Platform or Applications. You are responsible for regularly reviewing this Terms of Use. Continued use of the Platform or Applications after any such changes shall constitute your consent to such changes.

2. Role of SRIDE for Car Owner and the Car Pooler

The users register on the SRIDE Platform for carpooling. SRIDE merely facilitates carpooling by bringing together the users on the Platform and does not provide any transportation services to the users in any manner whatsoever.

Role of SRIDE for Car Pooler

SRIDE acts in the capacity of agent for the car pooler in respect of the expenditure incurred in respect of the carpooling. SRIDE shall collect the expenditure amount from the car pooler in the capacity of an agent and remit the same to the car owner. The amount of carpooling cost to be shared by the car pooler is calculated as agreed and communicated from time to time through SRIDE Application/Platform.

Role of SRIDE for Car Owner

SRIDE shall collect the carpooling expenditure at an agreed rate from the car pooler and remit the same to the car owner as an agent of the car pooler.

3. Representations and Warranties of User

By using any of the Applications or SRIDE’s Platform, you expressly represent and warrant that you are legally entitled to accept this Terms of Use. The Applications are not available to minors (persons under the age of 18) under any circumstances, unless such use is incidental to the use of the Platform by a person aged 18 or older.

By using the Application or Platform, you agree to:

• Comply with all applicable laws in jurisdictions where you use the Applications
• Only access the Application using authorized methods
• Only use the Platform and/or Application for lawful purposes
• Not use carpooling to transport dangerous weapons, chemicals, or illegal drugs
• Not do carpooling when intoxicated or under the influence of any impairing substance
• Not impair, disable, or reverse engineer the Platform or Application in any way
• Not copy or distribute the Application or SRIDE content without written permission
• Only use the Application for your own use and not resell it to a third party
• Keep secure and confidential your account password or any identification provided by SRIDE
• Provide whatever proof of identity SRIDE may reasonably request
• Be aware that standard messaging charges will apply when requesting carpooling by SMS

4. Licenses Granted by SRIDE

Subject to your compliance with the Terms of Use, SRIDE grants you a limited, non-exclusive, non-transferable license to: (i) view, download and print any SRIDE content solely for your personal and non-commercial purposes; and (ii) view any User Content to which you are permitted access solely for your personal and non-commercial purposes. SRIDE does not permit you to sublicense the license rights granted to you.

By creating an account with SRIDE and using SRIDE’s Platform, you agree that you will not use, copy, adapt, modify, prepare derivative works, distribute, license, sell, transfer, publicly display, transmit, or otherwise exploit the Platform, Applications, or any part of their content, except as expressly permitted in this Terms of Use.

5. License Granted to Users

SRIDE may permit Users to post, upload, publish, submit or transmit a variety of information for purposes of SRIDE and/or other Users of its Platform (collectively, the “User Content”). By submitting any content to SRIDE, you hereby grant to SRIDE a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast and otherwise exploit such User Content on, through or by means of the Platform or Application.

You acknowledge and agree that you are solely responsible for all User Content that you make available through the Platform or Applications, and you represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant to SRIDE the rights contemplated under this Agreement; and (ii) the User Content will not infringe, misappropriate or violate any third party’s intellectual property rights, or result in the violation of any applicable law or regulation.

SRIDE reserves the right to modify or delete any User Content that SRIDE, in its sole discretion, deems in violation of these Terms of Use. The opinions expressed in any User Content on the SRIDE Platform do not necessarily represent the opinions of SRIDE.

6. Verification of Car Owner and Car Pooler

You agree to permit SRIDE to confirm your identity and to obtain personal information about you in compliance with SRIDE’s Privacy Policy. By creating and maintaining an account with SRIDE, you accept and agree to abide by SRIDE’s Privacy Policy, as it may be amended from time to time.

You agree to cooperate with SRIDE with respect to all background checks, financial checks, and other verification activities that SRIDE may undertake in its sole discretion. You understand and acknowledge that SRIDE is not obligated to perform any particular verification of any User, and that such verification is in SRIDE’s sole discretion. By creating and maintaining a User’s account with SRIDE, you authorize SRIDE to obtain a Comprehensive Background Check on your identity and to update that check from time to time, in SRIDE’s sole discretion.

7. Term and Termination

This Terms of Use is effective upon use of SRIDE’s Platform for new Users and upon the posting dates of any subsequent amendments for all current Users. SRIDE has the right to make your account blocked/dormant for any or no reason, without explanation, as SRIDE sees fit. SRIDE may, in its sole discretion, bar your use of the Platform at any time, for any or no reason. Even after your account with SRIDE is blocked, this Terms of Use will remain in effect.

You may opt out of using the SRIDE Platform at any time, for any reason. SRIDE may, in its sole discretion, bar your use of the Platform for availment of carpooling at any time, for any or no reason. Even after your account with SRIDE is disabled or made inactive, the Terms and Conditions agreed by you at the time of registration will remain in effect.

8. Your Personal Information

Any personal information that you provide, publish or display on SRIDE’s website or by way of its Application, including any information you send or permit SRIDE to send to other Users, shall be licensed to SRIDE in perpetuity. SRIDE may store this information in its computers and databases as required by data privacy laws or any other law that requires SRIDE to share a user’s information for any legal purpose.

By creating an account with SRIDE Platform, you agree to sharing your data with SRIDE Platform’s marketing partners and affiliates. Data sharing by SRIDE Platform is subjected to the data privacy and related laws of India. You expressly consent to SRIDE Platform’s marketing partners and affiliates contacting you to provide services and information that may be relevant to you.

You are solely responsible for the information you provide and your interactions with other Users. You acknowledge that SRIDE is merely a conduit for your information that you may post and share with other Users. When you use the SRIDE Platform and Application, you agree to provide accurate, current and complete information as requested by SRIDE and other Users.

9. Social Media

As part of the functionality of the SRIDE Application, you may be able to create an account and log in via third party service providers such as Facebook. By doing so, you may provide SRIDE with information relating to those third party providers and you represent and warrant that you are entitled to disclose your third party account log in information to SRIDE without breach of any of the terms and conditions that govern your use of the applicable third party account.

Please note that your relationship with the third party service providers associated with your third party accounts is governed solely by your agreement(s) with such third party service providers. SRIDE makes no effort to review any content you provide via your third party accounts for any purpose, including but not limited to accuracy, legality or non-infringement.

10. Car Owner’s Representations and Warranties

By using SRIDE’s facilitation of carpooling, a car owner represents, warrants and agrees that:

• The car owner is at least 18 years of age
• The car owner possesses a vehicle with a private (non-commercial/taxi) registration number
• The car owner possesses a valid car owner’s license and is authorized to operate a motor vehicle in all applicable jurisdictions
• The car owner owns, or has the legal right to operate, the vehicle used when accepting car poolers, and the vehicle is in good and safe operating condition meeting all applicable statutory requirements
• The car owner is named or scheduled on the insurance policy covering the vehicle used when accepting car poolers
• The car owner may only operate the vehicle registered with SRIDE and may not substitute any other vehicle without proper notification
• The car owner has a valid policy of liability insurance in coverage amounts consistent with all applicable legal requirements or INR 10,00,000 (for India), whichever is greater
• The car owner will be solely responsible for any and all liability resulting from the operation of the vehicle used to transport car poolers, including personal injuries, death and property damages
• In the event of a motor vehicle accident, the car owner shall notify SRIDE within 24 hours and provide a written notice no later than five days following the accident
• The car owner will obey all local laws and will not make any misrepresentation regarding SRIDE, its Applications, or the car owner’s status
• The car owner will not discriminate or harass car poolers on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation
• The car owner is medically fit to drive in accordance with applicable law

11. Application License

Subject to your acceptance of this Terms of Use, SRIDE grants you a limited, non-exclusive, non-transferable license to download and install a copy of the Application on any mobile device or computer that you own or control and to run the Application solely for your own personal use.

In connection with your use of the Application and SRIDE’s Platform, you shall not:

• License, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the use of the Platform or the Application
• Modify or make derivative works based upon the Platform or Application
• Create Internet “links” to the Platform or “frame” or “mirror” any Application on any other server or device
• Reverse engineer or access the Application in order to build a competitive product, use similar features, or copy any ideas, features, functions or graphics
• Launch any automated program or script, including web spiders, crawlers, robots, bots, viruses or worms

You shall not:

• Send spam or otherwise duplicative or unsolicited messages in violation of applicable laws
• Send or store infringing, obscene, threatening, libelous, or otherwise unlawful material
• Send or store material containing software viruses, worms, Trojan horses or other harmful computer code
• Interfere with or disrupt the integrity or performance of the Application or Platform
• Attempt to gain unauthorized access to the Application, Platform or its related systems or networks

12. Promotional Codes & Advertising

SRIDE may, in SRIDE’s sole discretion, create promotional codes that may be redeemed for Account credit or other features related to carpooling (“Promo Codes”). You agree that Promo Codes:

• Must be used for the intended audience and purpose, and in a lawful manner
• May not be duplicated, sold or transferred in any manner, or made available to the general public, unless expressly permitted by SRIDE
• May be disabled by SRIDE at any time for any reason without liability to SRIDE
• May only be used pursuant to the specific terms that SRIDE establishes for such Promo Code
• Are not valid for cash
• May expire prior to your use. Promotional or Cash Back amounts can only be used for payment of rides and cannot be withdrawn outside SRIDE

SRIDE reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes in the event that SRIDE determines that the use or withdrawal was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

13. SRIDE Credits Recharge & Amount Withdrawal

SRIDE credits can be used solely for the purpose of paying for carpooling on SRIDE Platform and may not be duplicated, sold or transferred in any manner.

Amount once recharged cannot be withdrawn by car poolers or remitted back to car poolers by SRIDE under any circumstances.

“Redeem” is defined as a process where car owners can initiate a settlement of the amount owed to him/her by SRIDE for the carpooling services offered by such car owner to car pooler.

The transaction history of the car owner is a virtual account which provides the car owner with access to his/her car pooling history and amount owed. The car owner cannot utilise this ledger of transactions in any manner other than for viewing his/her carpooling history.

14. Referral Credits

All referral credits given to users to refer their friends/colleagues are SRIDE carpool credits, not real money. Users can use those credits to pay partially for their carpool rides but cannot redeem/withdraw those credits in exchange for money or equivalent. The referral credits earned by the user will be credited only at the time of the referred user’s signup or similar promotional offers.

The referral credits earned by car poolers can be used to pay a percentage of the ride amount. The upper limit of this percentage is decided by SRIDE and can change from time to time based on marketing offers without any notice.

The referral credit will expire in 1 month from the date of credit grant and the user will not be able to use them after 1 month. The terms and duration of this may vary from time to time.

SRIDE also holds the right to stop the referral program at any given point of time.

15. Cancellation Policy

To cancel any carpooling ride, the user needs to go to the ‘MyRides’ section and cancel a particular carpool by clicking on the delete button.

If the carpooling ride was accepted and money was already deducted (for riders), the amount will be added back to their account automatically once they cancel the ride. A carpooler must cancel a ride before the start in order to automatically get reversal of the payment amount. The amount will be credited back in SRIDE Credit balance.

Carpooling Ride cancellation is not allowed after the ride is completed by the car owner. In case the rider has not taken the ride and is not able to cancel the ride before the start of the ride, the rider needs to connect with SRIDE Support team.

If you face any problem, please write to us at support@sride.co. Our support team will get back to you shortly.

16. Intellectual Property Infringement Policy

SRIDE respects laws governing the use and protection of intellectual property and requires its users to do the same. By creating an account with SRIDE and using its services, you agree to abide by and respect all applicable laws regarding use and protection of intellectual property including copyright, trademark and patent laws. SRIDE reserves the right to terminate the account of any User who, in SRIDE’s sole discretion, appears to have infringed upon SRIDE’s or other intellectual property rights.

Any fees that SRIDE may charge to the car owner for use of the Application is governed by a separate and independent terms of agreement as mutually agreed between SRIDE and car owner.

SRIDE may, in its sole discretion, make promotional offers with different features and different rates to any of SRIDE’s Users. The lumpsum amount paid for multiple carpool rides is non-refundable. SRIDE has the sole discretion to alter/change/extend the period of validity of such carpool rides.

17. Corporate Promotion or Suggestion to Users

In case SRIDE is promoted or suggested by any corporate to its employees as a means of carpool or alternate commute, the corporate organisation is not liable or responsible for fulfilling any terms and conditions for SRIDE application. The corporate organisation is only suggesting SRIDE as a means of alternate commute. The relationship is purely between SRIDE and the user.

18. Third Party Referrals and Communications

During your use of the Application, you may interact and/or correspond with other Users and you may be referred to SRIDE from third party sources. SRIDE is not responsible for your interaction with any third party and any such activity is solely between you and the relevant third party. By creating an account and using the Application, you agree that SRIDE shall have no liability, obligation or responsibility for any such interaction with a third party, including other SRIDE Users.

SRIDE may rely on third party advertising and marketing supplied through the Application. By creating an account and using the Platform, you agree to the Terms of Use and agree to receive such advertising and marketing. If you do not want to receive such advertising you should notify us in writing and you may cancel your account with SRIDE at any time.

19. Insurance, Liability and Indemnification

SRIDE maintains a variety of insurance policies intended to protect SRIDE. In some instances, but not all, SRIDE’s insurance may also cover certain car owners and/or car poolers, but SRIDE is not obligated to provide insurance coverage for any of its Users. SRIDE does not procure insurance for, nor is it responsible for, your personal safety or any personal belongings that you may bring into any vehicle operated or occupied by another SRIDE User.

By accepting this Terms of Use and using the Application, you shall defend, indemnify and hold SRIDE, its subsidiaries, affiliates, officers, directors, agents, shareholders, Users, employees, and attorneys harmless from and against any and all claims, costs, damages, losses, liabilities and expenses arising out of or in connection with: (a) your violation or breach of any term of this Terms of Use or any applicable law or regulation; (b) your violation of any rights of any third party, including other users; or (c) your use or misuse of the Application.

20. Disclaimer of Warranties

SRIDE makes no representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the services or Application. SRIDE does not represent or warrant that:

• The use of the Platform or Application will be secure, timely, uninterrupted or error-free
• The Platform or Application will meet your specific requirements or expectations
• Any stored data will be accurate or reliable
• The quality of any products, services, information, or other material purchased through the Platform will meet your requirements
• Errors or defects in the services or Application will be corrected
• The Platform or the server(s) that make the services available are free of viruses or other harmful components

The services and Application are provided to you strictly on an “as is” basis. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby disclaimed to the maximum extent permitted by applicable law.

21. Internet Delays & Limitation of Liability

SRIDE’s facilitation services and Application may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. SRIDE is not responsible for any delays, delivery failures, or other damage resulting from such problems.

In no event shall SRIDE and/or its affiliates, officers, employees, shareholders, attorneys, agents and licensees or licensors be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind (including personal injury, loss of data, revenue, profits, use or other economic advantage).

• SRIDE may provide services to you for the purposes of providing a match between users who seek transportation but is not providing the transportation services in any manner whatsoever
• SRIDE will not assess the suitability, legality or ability of any car owner driving the vehicle except as expressly set forth herein
• You acknowledge that any party providing carpooling through the Application may not be professionally licensed or permitted to offer transportation services
• SRIDE is not obligated to be a party to disputes or negotiations of disputes between you and any other user
• You agree to accept full responsibility for the decisions you make regarding the services offered via the application
• The quality of the car used for carpooling is entirely the responsibility of the car owner with whom you are matched by SRIDE
• By using the Application, you may be exposed to situations that are potentially dangerous, offensive, harmful, unsafe or otherwise objectionable, and you use the Application at your own risk

22. Notice

SRIDE may give notice by means of a general notice on the Platform/Application, electronic mail to your email address on record in SRIDE’s account information, or by written communication sent by first class mail to your address on record with SRIDE. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail) or 12 hours after sending (if sent by email). You may give notice to SRIDE at any time by letter sent by confirmed facsimile or email to support@sride.co.

23. Assignment

This Agreement may not be assigned by you without the prior written approval of SRIDE but may be assigned without your consent by SRIDE to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger whether voluntarily or by operation of law. Any purported assignment in violation of this section shall be void.

24. General Provisions

For any promotions, please check our FAQ at http://sride.co/share/faqs/

No joint venture, partnership, employment, or agency relationship exists between you, SRIDE or any third party provider as a result of this Terms of Use or use of the Platform or Application.