Got questions?
We’ve got answers.
Everything you need to know about sRide — carpooling, safety, payments, and more.
General
What is sRide?
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sRide is a trusted social carpooling app that helps people carpool by connecting users traveling in the same direction. It uses real-time matching to connect car owners offering rides with riders looking for a ride.
What is carpooling?
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Carpooling is when two or more people share a ride together. It helps reduce travel costs, traffic congestion, and vehicle emissions.
When can I use sRide to carpool?
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You can use sRide for:
- → Commuting to work
- → Traveling to your hometown on weekends
- → Dropping or picking up kids from school or activities
- → Going to movies, shopping, events, or conferences
What are the benefits of carpooling?
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- ✓ Save money on fuel, tolls, and parking
- ✓ Reduce traffic congestion and emissions
- ✓ Find rides when you don’t have a car
- ✓ Help friends and family with transportation
- ✓ Meet new people while traveling
- ✓ Reduce commuting stress
How do I refer friends to sRide?
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Use the in-app referral system to invite friends via WhatsApp, SMS, or email. When a friend signs up using your referral code, you earn rewards that can be used within the app.
How can I use the referral rewards?
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Earn 1 week of free sRide Prime for every friend who joins sRide and an additional 1 week when they purchase sRide Prime.
sRide App
Do I need a car to use sRide?
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No. You can join as a rider and travel with car owners who are offering rides.
How do I start using sRide?
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Download the sRide app, verify your phone number, and post your ride. It takes about 30 seconds.
How safe is carpooling?
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Safety is a priority. Users verify their identity through their phone number and work email. Reviews after every ride help build trust within the community.
Should I ride with someone whose company isn’t verified?
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You can if you know the person or trust their reviews, but sRide recommends verifying their identity before riding.
What are my chances of finding a match?
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The more users using sRide, the higher your chances. Posting rides early and inviting friends increases matching opportunities.
Can I use one account as both a rider and car owner?
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Yes. You can offer rides or request rides using the same account.
Can I post rides in advance?
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Yes. You can schedule rides for future dates to improve your chances of finding a match.
What is the minimum age?
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You must be at least 18 years old.
Can I change my pickup location after booking?
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Yes, but you’ll need to coordinate directly with the car owner. The app will not update the trip details automatically.
I sent a ride request but didn’t get a reply.
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Wait for the car owner to respond. You can also contact them by chat, call, or email.
No rides were available. What should I do?
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Enable recurring rides. sRide automatically creates rides for the next three days, improving your chances of finding a match.
What if my co-rider doesn’t show up?
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Wait at least five minutes and try contacting them. If necessary, cancel the ride so others are informed.
I couldn’t cancel my ride. Can I recover my money?
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Contact support@sride.co for assistance.
How to Use the sRide App
How do I post a ride?
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Tap the + button to post a single ride or create a recurring ride by saving your home and office locations.
How do I edit a ride?
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Open My Trips and tap the Edit icon.
How do I check my matches?
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Matches appear immediately after posting a ride. You can also view them under Rides → Matches or use the Search feature.
How do I send or manage ride requests?
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Send requests to one or more matches. The first accepted request becomes your confirmed ride. Other requests expire automatically.
How do I cancel my ride?
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Go to My Rides, edit the ride, and choose Cancel.
How do I contact my co-rider?
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Use the in-app Chat or Call options from the co-rider’s profile.
Can I choose my own route?
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Currently, sRide uses Google Maps. Multiple route selection may be added in the future.
How do I switch between rider and car owner?
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Go to Profile → Edit Profile and change your role.
Recurring Ride
What is a recurring ride?
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Recurring Ride automatically creates your daily home-to-office trips, so you don’t need to post them every day.
How do I edit a recurring ride?
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Open the Ride Settings page.
Can I post a single ride even if I have recurring rides?
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Yes.
Can I cancel only one recurring ride?
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Yes. Cancel an individual trip from My Trips, or disable recurring rides temporarily from Ride Settings.
Payment
Why do I have to pay for a ride?
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The payment goes directly to the car owner to help cover fuel and travel expenses.
How is the ride fee calculated?
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The fare is shown when the ride is posted.
How does payment work?
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The rider pays through the app, and the payment is credited to the car owner.
When does a car owner receive payment?
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After ending the ride in the app. If the ride isn’t ended manually, the system automatically completes it at 10:00 PM and credits the payment.
Where can I view my transactions?
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Open Wallet & Transactions from the menu.
How do I contact sRide Support?
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Email support@sride.co for assistance.
Still have questions?
Our support team is available 7 days a week to help you get the most out of sRide.