General FAQ

What is sRide

sRide is a trusted social carpooling app that helps people to carpool by connecting people like you going your way. It uses a real-time matching process to help match people going in the same direction. Some of these users will be car owners (can give ride to other people to share cost) and some of these user will need ride.

What is carpooling?

Carpooling is when two or more people share a ride together. It allows individuals to reduce the costs and alleviate associated problems of congestion and emissions.

When can I use sRide to carpool?

  • Commuting to work
  • Travel to hometown on weekend
  • Drop or pick kids to school or after school activities.
  • Get to movies, shopping, events and conferences with friends

What are benefits of carpooling?

Benefits of carpooling for you• Save money for gas, tolls and parking
• Takes cars off the road and reduces emissions, traffic and parking issues
• Get college kids home for school breaks
• Find a ride if you don’t have a car or help a friend with a ride
• Social networking while you travel. Make a friend
• Commute with friends and feel the difference in commute stress. Stay healthy with carpooling

How do I tell/refer my friends / colleagues about sRide Carpool?

You can use sRide’s in-app referral system and refer carpool to your friends using Whatsapp, SMS & email. You also get free credits everytime a friend referred by you registers using your personal PROMO Code. These credits have to be used in the app.For every referral that gets converted to a confirmed user, we will credit you with special credit amount in your sRide Account. The terms and duration of this will vary from time to time. These credits can be used to complete your rides. These credits cannot be redeemed in return for cash or equivalent.

How can i use the referral money?

Whenever you refer a friend, you get 10% of the amount he buys subscription for lifetime. 

For ex. If he buys subscription worth Rs 80, you will get Rs 8 as referral balance.

When your referral balance goes above Rs 100, it will be sent to you on PayTM registered mobile number.

sRide App FAQ

Do I need a car to carpool with sRide?

No. Many people are happy to offer rides in exchange for sharing the costs of the ride.

How do I start using sRide?

Simply download FREE sRide app, verify with your phone number and post your rides. It takes only 30 seconds to post a ride. You will find a match or somebody will find you.

How safe is carpooling?

The safety of our members is our top priority, and we have made our application very secure to ensure that aspect of carpooling. All our users are verified for their identity through phone and work email. User review is mandatory at the end of each ride so each user gets more and more review comments as they complete their rides. The review ratings received by past co-riders help other people to select these users based on the average review ratings they have got.

Should I ride with a person whose company name is not ‘verified’ or not mentioned ?

A user who hasn’t verified his company name wont have any company name added to his profile. It is still possible that you know the user personally and may choose to ride with them based on his good review ratings. We suggest you verify the user (who doesn’t have a company name) properly before you ride with them.

What are the chances of finding a perfect match for my ride?

We use our algorithm to find you matches. The more users there are the higher the chances of getting a match. So make sure you tell your friends about this application, and get them to signup! We also have a “referral” promotion scheme.

Can I use the same account to act as a Car Owner and as a rider?

Yes. When you use the sRide app, you have the option of giving a ride [as a carowner] or take a ride [as a rider] on any given day. This is independent of the default role [car owner/rider] that you have selected in your profile.

Can I make requests or offers for trips in advance?

Yes, you can request or offer trips in the near term or in the future. sRide encourages users to plan ahead and enter their requests as soon as possible, as it increases the chance of finding a match.

How old do I have to be to have a SRide account?

You should be 18 years or older to use sRide.

Can I change my Pick Up Location after submitting a sRide request?

Car Owner will pick you up from start location. If you need to change, please connect with the user through chat/ call / SMS to share that you wish to change the location and its up to them if they agree. The app will not reflect the changes and payment will be based on start location.
You can also cancel the trip and add a new one.

I found a match and send a request but did not get a reply?

You will have to wait for the Car Owner who made the sRide offer to accept your message. You can also call/email to the co-rider.

I searched but no rides were available? What should I do

We suggest you to set your recurring ride preference and rides will be automatically generated for your for the next 3 days. You will surely find a ride in the next few days

What if my ride co-rider does not show up?

You are expected to wait for 5 minutes or more at least post the indicated departure place. Please chat, call or SMS your co-rider. We also encourage co-riders to respect each other in case of delays and inform each other.
We highly recommend you to cancel your trip if you do not wish to take the ride as it makes everyone informed and they can book another alternate ride

How do I recover my amount if I am unable to take the ride but am unable to CANCEL the ride due to any circumstance?

If you were not able to CANCEL the ride before start of the trip, you may write to support@sride.co / chat with sRide Buddy and place a request for amount revert

 

How to use the sRide Carpool app

How do I post a ride?

To post a single ride, you may click on the + button and add a single trip. To add a recurring ride, you can add your Home & Office location along with your morning and evening preferred trip time. The app will automatically post trip for your daily (Monday-Friday) if you set a recurring trip. You may edit your single trip or recurring trip anytime. For more details, check “How to edit the trips?”

How do I edit a ride?

To edit a trip, you may go to My Trips tabs and click on the edit icon.

How do I check my matches?

Once you post a trip, you’ll instantly get your matches on the app. If there are no current matches, we will save your trip preferences and send you a match notification as soon as there is a match
You may also check matches under “Rides” Section –> “Matches”.
You may also search for matches using the “Search” option on the top of the app

How do I send a request or edit my requests?

Once you get matches, you may send request to 1 or more matches. Who ever will ACCEPT your request first will be the person with whom your ride will be booked. All the other requests for the same trip will automatically expire.
You may also cancel requests under “Request” section.

When you get a request from your co-rider, you may ACCEPT or DECLINE the request based on your preference

How do I cancel my ride?

Go to my rides, please click on edit ride and select cancel option to cancel your ride

How do I call/chat with my co-rider or connect to confirm the pick-up time/location?

You may use the in-app chat option by click on the “Contact” option on co-rider’s profile. You may also use the “Call” option to call the co-rider to discuss and mutually agree on location/time of the pick-up / drop

How can I select the route that I wish to take instead of what the sRide app is suggesting ?

We will be bringing a route feature soon where user can select between multiple routes. Regarding the route, sRide app currently provide the matches based on the route suggested by Google Maps

Recurring Ride

What is Recurring Ride?

Recurring Ride is an advanced feature of sRide that allows you to post your daily Home-Office ride once & it auto-generates the same ride for your everyday. The ride posted by you is generated at 9:00 PM for the next day & the user does not have to post ride everyday

How do I edit my existing Recurring Ride?

You can edit your existing recurring ride from “Ride Setting” page.

 

Can I add a single ride after posting a recurring ride?

Yes, you can post a single trip ride from POST RIDE page.

I have a recurring ride set but I am not travelling on 1 particular day. Can I cancel just 1 (or few rides) without cancelling my recurring ride?

Yes, you can cancel 1 particular trip from “MyTrips” page. If you are out of town for few days, you can stop your recurring ride & start it again when you are back. That way, you will not get notification every day.
You can set off recurring from Ride Settings. Steps: Go to Ride Settings –> Define route –> Clear tick to the option Mon-Fri. Your rides will not be generated on daily basis. Whenever you wish to start, you can set it again

Payment

Why I have to pay for a ride?

The sRide system charges the rider a certain ride fee to cover fuel costs that is passed onto the co-rider after deducting a Platform fee. If your corider does not want a fee, they can send an email to sRide at support@sride.co and we can revert the charges.

 

How do I figure the ride fee?

This will be indicated when the ride is posted.

How do I redeem?

Car Owners can redeem the amount earned by them to bank anytime they wish. The redeem option is under menu. Once you raise a redeem request the amount will be transferred to your account in 3 business days.

Note : You need to verify your company email on sRide for successful redeem. To do so, visit Verify Organisation in Account & Settings section in sRide.

Note : Referral money will not be redeemed to users.

 

I cant see redeem option?

Redeem option is only for Car Owners. If you have set your master sRide profile as rider, you will not be able to see redeem option. Please change your user type in Profile or write to support@sride.co

How does payment work?

In India, Payment for ride taken can be done by
1. sRide Credits in account. sRide Credits can be recharged using Debit/Credit Card

 

How do I use my sRide Credits?

If you have any sRide credits in your account, they will automatically be applied to your ride. After your credits are used up, you need to buy sRide credits via your bank account. You can see your existing sRide credits on the Payment screen.

 

As a Car Owner, when do I get payment in my account once I have dropped the rider?

Once you have dropped the rider, you have to end the ride in the app. The moment, you end the ride amount will be added to your sRide account. If you forget to end the ride, the system will end the ride at 10:00 PM and money will be credited automatically

Where do I see my transaction history?

You may check your past transactions in the Wallet & Transaction section under Menu.

Where do I see Offers or Promotions from sRide App?

You may check the Offers sections at the bottom of the main app screen for all the current offers.

How do I contact sRide’s support team?

Please e-mail support@sride.co. We are here to help and make carpooling easy for you on daily basis.

 

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